Refunds And Returns

Refund & Return Policy

We accept most returns of orders placed on vitalityhealthstore.com of unopened products in new condition within 14 business days from the order date. New condition means that the product is in condition to be resold, meaning that no product seals have been broken, no bottle has been opened, and no multi-pack containers have been opened. There is no guarantee your return will be granted, unless there was an error on our part with the order, in which case we will accept the return and issue a full refund to the original card used for payment, or correct the order as we see fit. Please make sure you place your order correctly the first time, as we do not guarantee to accept returns for orders placed for the wrong products by mistake. This policy allows us to keep prices as low as possible, and our stock as fresh as possible. Opened products are ineligible for returns.

Return/Refund Process:

You must contact us by email at support@vitalityhealthstore.com to request a return or refund. We will provide you with a return authorization by email, and we will also provide you with a return address label to which the product must be sent. Please repackage the product in the same or comparable cardboard shipping box in which it was shipped, and write the return authorization number on the outside of the box in a conspicuous manner, preferably with a dark "sharpie" marker. Return shipping charges for situations in which vitalityhealthstore.com made an error on the order will be paid by . Return shipping charges for other orders will be paid at the discretion of . Returns sent without a return authorization from us will not be processed and will be refused delivery to be returned to sender. Once we receive your return and confirm it is in new condition, then please allow 3-7 business days for the refund to be processed to your original method of payment.

Thank you for your cooperation.